All online orders are sent through a completely secure encrypted channel and are processed within one business day. However, if you wish to place an order by phone, please call 1-800-328-1953 between 10:00 AM and 6:00 PM EST, Monday through Friday. Or 10:00 AM - 4 PM on Saturday. If you would rather pay by check or money order, please mail your order to:
9647 Hwy. 105 South Suite B
Banner Elk, NC 28604

Be sure to include your full shipping address, all relevant item numbers, and the total shipping cost specified on your Check Out page.


Order Status and Shipping

Our shipping department is open from 10:00 AM to 6:00 PM EST, Monday through Friday. If you have a question about an order you have placed with us, you may email or call 1-800-328-1953.

The day you place an order does not count as as actual shipping day, but rather the following day would be the first day in transit.

Due to local UPS pick-up times, we will not be able to process and ship orders placed after 2:00 pm EST until the following business day. There are some exceptions, but this is usually the rule.


Technical Support

Before contacting us, please read the FAQ, as your question may be answered there. If you have ordered a product from us, we will be happy to explain installation. If you are attempting a more difficult project, such as an engine rebuild, you must have a Service Manual as well as reasonable technical know-how. We no longer offer detailed technical support if you do not own a service manual. If you do not wish to purchase a service manual, you may post your question on our blog or email Technical support emails will be answered in the order received. Due to the volume of tech calls, we strongly encourage that you address technical issues via e-mail. You will receive a considerably more in depth and detailed response, with less delay than if you call for tech support.

The hours of our technical support team through the summer seaon (May 1st - Oct. 1st) will be 10:00 AM - 6:00 PM EST, Monday - Friday.


Contact Information for

9647 Hwy 105 South Suite B
Banner Elk, NC 28604






Contact Email

Sales & Accounting

Repair Service

Tech Support / Product Development

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